Expert Business Analyst (PROJ-4295)

Job Duties and Responsibilities may include:

• Accountable for providing leadership and direction to ensure a high-level of integration and consistency across the Australian Signals Directorate ICT business analysis function.
• Accountable for managing and leading an ICT team, including providing clear and consistent communication, setting clear performance and behavioural standards, managing performance, delegating responsibility and guiding and developing people.
• Accountable for managing allocated resources, setting work area priorities, workflows, developing strategies and evaluating business outcomes.
• Manage the design and execution of business process tests, usability evaluations, networks and business trials, confidence tests.
• Responsible for business analysis within a significant segment of an organisation where the advice given and decisions made will have a measurable impact on the profitability or effectiveness of the organisation.
• Advise stakeholders and colleagues on the choice of techniques, tools and processes required for modelling and analysis activities and tasks.
• Draw upon knowledge of business analysis methods and techniques, modelling and quality assurance techniques to understand and articulate business processes and contribute to business outcomes.
• Engage and influence the Australian Signals Directorate senior leadership and provide the key link between senior executives and Australian Signals Directorate employees.
• Work collaboratively with stakeholders to identify their needs, reach agreement on the business objectives and gain commitment to achieving results.
• Analyse complex ICT business issues, applying expertise to identify and recommend courses of action.
• Assess and evaluate ICT business improvement processes, strategy, initiatives, projects, policies and procedures.
• Accountable for investigating business needs, problems and opportunities and recommend effective business processes.

Technical skills:

• Proficient in business intelligence tools, e.g. Power BI and Tableau
• Desirable: Bachelor degree in business, business analytics, information technology or related field.

Essential criteria

• BSMO 6 - Business modelling: Level 6 (SFIA) Defines modelling standards and quality targets for an organisation. Has continuing responsibility for the maintenance of models for a designated function. Initiates organisation-wide modelling improvement activities and obtains customer buy-in to general changes. May represent own organisation as a modelling expert in industry initiatives.
• BPRE 6 - Business process improvement: Level 6 (SFIA) Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies. Develops organisational policies, standards, and guidelines for business process improvement. Leads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups. Leads the development of organisational capabilities for business process improvement and ensures adoption and adherence to policies and standards.
• REQM 6 - Requirements definition and management: Level 6 (SFIA) Champions the importance and value of requirements management principles and selecting effective requirements management life cycle models. Develops organisational policies, standards, and guidelines for requirements definition and management. Plans and leads scoping, requirements definition and priority setting for complex, strategic programmes. Drives adoption of, and adherence to, policies and standards. Develops new methods and organisational capabilities for requirements management.
• BUSA 6 - Business situation analysis: Level 6 (SFIA) Initiates and leads business situation analysis where there is extensive ambiguity, complexity and potentially significant organisational impacts. Establishes and promotes the need for holistic business situation analysis prior to change programme initiation. Engages with stakeholders at executive level and advises on recommended change initiatives. Defines organisational policies, standards and techniques for business situation analysis.

Desirable criteria

• RLMT 6 - Stakeholder relationship management: Level 6 (SFIA) Leads the development of comprehensive stakeholder management strategies and plans. Builds long-term, strategic relationships with senior stakeholders (internal and external). Facilitates the engagement of stakeholders in support of the delivery of services and change projects. Acts as a single point of contact for senior stakeholders, facilitating relationships between them. Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined. Oversees monitoring of relationships including lessons learned and appropriate feedback. Leads actions to improve relations and open communications with and between stakeholders.
• UNAN 5 - User experience analysis: Level 5 (SFIA) Determines the approaches to be used for user experience analysis. Plans and manages user experience and accessibility analysis activities. Provides expert advice and guidance to support the adoption and adaptation of agreed approaches. Develops user experience tools, techniques and standards as part of the organisation's framework for user-centred design.
• Our ideal candidates will bring the following attributes: • Strong written and verbal communication skills; • Desire to be accountable for their actions; • Strong stakeholder management skills; • Demonstrate leadership behaviours; • Willing to challenge the traditional ways of doing business; • Thrive in dynamic environments and comfortable with ambiguity; • Outcome-focused mindset; and • Adaptability, resilience, flexibility and teamwork, including regionally dispersed teams