Product Management Coach (PROJ-4324)

Key Responsibilities

POM Education and Advocacy:

• Training and Workshops: Delivering structured training sessions and workshops to product teams on the principles, processes, and tools outlined in the POM. This includes explaining the rationale behind the POM, its key components, and how it differs from previous ways of working.
• Communication and Promotion: Actively communicating the benefits of the POM and addressing any concerns or resistance to change. This involves creating buy-in and fostering a positive attitude towards the new model.
• Resource Development: Creating and curating helpful resources, such as quick reference guides, templates, and FAQs, to support ongoing learning and application of the POM.

Product Team Guidance and Mentoring:

• Individual Coaching: Providing one-on-one coaching to product managers and their teams, helping them apply the POM to their specific product context. This includes optimising the POM's practices and methodologies to individual product needs and challenges.
• Hands-on Support: Working directly with product teams across the full product lifecycle, from discovery and delivery to efficient operations, to demonstrate how the POM can be practically applied. This could involve facilitating workshops, reviewing product strategy and roadmaps, and providing feedback on product decisions.
• Mentoring and Skill Development: Mentoring product managers in developing the skills and competencies required to effectively operate within the new POM, such as user research, prioritisation, and stakeholder management.

Implementation and Feedback:

• Pilot Program Support: Focusing on a select number of initial products to pilot the POM and identify any areas for improvement. The coach will work closely with these teams to ensure successful implementation and gather valuable feedback.
• Feedback Collection and Analysis: Collecting feedback from product teams on their experiences with the POM, identifying pain points, and suggesting improvements to the model itself. This will contribute to the ongoing refinement and optimisation of the POM.
• Iteration and Refinement: Working with the POM development team to incorporate feedback and iterate on the model, ensuring it remains relevant and effective over time. This includes adapting the POM to the specific needs of the government department and addressing any challenges that arise during implementation.

Transition Management:

• Change Management Support: Working with the Product Implementation Team to support the change associated with the introduction of the POM, addressing any cultural or organisational barriers to adoption.
• Community Building: Fostering a community of practice among product managers, facilitating knowledge sharing and peer support. This can involve organising regular meetups, creating online forums, and encouraging collaboration.
• Measuring Success: Defining and tracking key metrics to measure the effectiveness of the POM and the success of its implementation. This data will be used to demonstrate the value of the POM and inform future improvements. Mandatory Qualifications

Desirable Qualifications:

• Professional certification in Product Management or aligned roles. For example:

o Certified Product Manager (CPM) by AIPMM or Product Manager Certification (PMC) by Product School.

o Professional Scrum Product Owner (PSPO I).

• Advanced qualifications in coaching or mentoring (e.g., ICF accreditation).
• Change management certification (e.g., Prosci, APMG).
• Professional certification in Agile. For example:

o [http://Scrum.org|http://Scrum.org|smart-link] : Professional Agile Leadership (PAL-E).

o SAFe: Agilist (SA6) certification; SAFe Product Manager Product Owner (PSPO6); SAFe Lean Portfolio Manager (LPM).

Required Knowledge/Experience and tools:

Required:

• Minimum 5 years of product management experience, with at least 3 years in a coaching or leadership role, preferably within government or large enterprises.
• Proven track record in implementing and optimising Product Operating Models (POMs).
• Experience in coaching and mentoring product managers and teams.
• Deep understanding of product development methodologies, including Agile and Lean practices.
• Strong knowledge of change management principles and practices.
• Demonstrated ability to communicate complex concepts to diverse audiences.
• Experience in facilitating workshops and training sessions.
• Proficiency in data analysis and performance metrics for product management.
• Proficiency with product management tools (e.g. Jira, Confluence, or similar for product planning and collaboration).

Highly Desirable:

• Understanding of user research methodologies and customer-centric design principles.
• Familiarity with government processes, policies, and regulatory requirements.