Service Delivery Manager (PROJ-4312)

Job Duties and Responsibilities:

Indicative duties include, but are not limited to:

• Undertake critical reviews of Compartment Security’s (CS) systems and processes, to identify and coordinate improvements to service delivery outcomes through process improvement, automation and integration.
• Contribute to the identification and implementation of process and governance improvement initiatives
• Collaborate with business and WoG stakeholders to develop, implement and document strategic improvements for the provision of Compartment Security functions and services;
• Define, develop, and maintain a set of artefacts for the implementation of Compartment Security program initiatives and process improvements that are aligned to service management policies and standards
• Establish and maintain effective relationships with internal and external stakeholders, negotiating and clarifying responsibilities, and addressing issues raised
• Work with senior management, business representatives  and WoG stakeholders to smoothly transition new services into operation ensuring business objectives are met;

Job Skills and Qualifications:

Essential:

• At least 5 years’ relevant experience in implementing and transitioning change initiatives and programs that support the organisations strategic objectives.
• Proven record of delivering quality outcomes that uplift the capacity and capability of teams while maintaining existing service delivery.
• Demonstrated leadership experience and skills and proven ability that enables and supports continuous improvement.
• Experience working with stakeholders of various backgrounds and seniority levels,
• Excellent organisational and communication skills

Desirable:

• 3+ years Security Operations experience

Essential criteria

• The candidate has demonstrated experience and ability in implementing and transitioning change initiatives and programs to provide effective process improvements to a wide variety of stakeholders
• At least 5 years’ relevant Service Delivery management experience in delivering outcomes that support the organisations strategic objectives.

Desirable criteria

• 3+ years Security Operations experience