Infrastructure Engineer (PROJ-4300)

Job Duties and Responsibilities may include:

• Build, deploy and maintain cloud infrastructure in Azure.
• Follow best practice to provide security, maintain system uptime and optimise cost.
• Drive and contribute to infrastructure improvements and automation initiatives.
• Develop and maintain supporting documentation of solutions and production systems.
• Production support through troubleshooting and resolving issues as required.
• Provide design input for new solutions as required.
• Ensure all infrastructure components meet proper performance and capacity standards.
• Review code and provide constructive feedback.

Technical skills required:

• Minimum 3 years’ experience in an Infrastructure Engineer role or similar
• Holds a certification in virtualization accreditation and experience using VMWare or Azure (desirable)
• Solid technical background in hosted services environments including hardware, software, virtualization and storage.
• Knowledge and experience within Private and/or Public Cloud technologies, including VMware product suite, Microsoft Azure (desirable)
• Solid technical background in hosted services environments including hardware, software, virtualization, storage, and container orchestration.
• Practical knowledge of Operating Systems – Windows Server 20xx, RHEL 8/9, Ubuntu 22/24 including tools for their administration.
• Working experience with TCP/IP networking (DNS, DHCP, etc).

Essential criteria:

• AVMT 4 - Availability management: Level 4 (SFIA) Analyses service and component availability, reliability, maintainability and serviceability. Contributes to the availability management process and its operation. Performs defined availability management tasks. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.

• ITOP 4 - IT infrastructure: Level 4 (SFIA) Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.

• PBMG 3 - Problem management: Level 3 (SFIA) Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

• DESN 4 - Systems design: Level 4 (SFIA) Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs. Creates multiple design views to address the concerns of the different stakeholders and to handle functional and non-functional requirements. Models, simulates or prototypes the behaviour of proposed system components to enable approval by stakeholders. Produces detailed design specifications to form the basis for the construction of systems. Reviews, verifies and improves own designs against specifications.